# Refund Policy — Loopin

> How refunds and cancellations work for Loopin Mastering Unlimited, sold through Paddle as merchant of record.

[‹ Back to Loopin](https://onloopin.com/)

This policy covers **Loopin Mastering Unlimited**, the paid subscription for the online mastering tool. It does not cover the Loopin iOS app, whose purchases are made through Apple and refunded under Apple's policy.

## 1. Who you are buying from

**Paddle.com Market Ltd** is the merchant of record. Paddle takes the payment, handles any sales tax or VAT, issues your invoice, and processes refunds on our behalf. Your card statement will show Paddle, not Loopin.

## 2. The 14-day right to change your mind

Consumers in the UK, the EU, and anywhere with an equivalent statutory right may cancel within **14 days** of the first payment for a full refund, no reason needed. Because the service is delivered immediately we may make a proportionate deduction for downloads already taken — but in practice, for a first subscription, we refund in full.

## 3. Outside the 14 days

Subscription payments are generally non-refundable once a billing period has started. We will still refund if: you were charged after cancelling; you were charged twice for the same period; the tool did not work and we could not fix it; or you subscribed by mistake and have not used the downloads.

## 4. Cancelling

Cancel any time from **Plan & billing** in your account menu, which opens Paddle's customer portal. Cancelling is not the same as a refund: you keep unlimited downloads for the rest of the period you have paid for, are not billed again, and the account returns to the free allowance. It is never closed.

## 5. Failed payments

If a renewal fails, access continues to the end of the paid period while Paddle retries.

## 6. How long a refund takes

Approved refunds return to the original payment method, normally within **14 days** of approval, then a further three to five working days for your bank.

## 7. How to ask

Email **support@onloopin.com** with the address you subscribed with and the Paddle receipt or transaction ID. We aim to reply within two working days. You can also raise it with Paddle directly at [paddle.net](https://paddle.net). None of this affects your statutory rights.

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Source: https://onloopin.com/refund